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How waloto Handles Your Personal Information

Your account data belongs to you. We collect only what we need to run your account, process payments through PayPal, Venmo, and Play+, and keep your sessions secure across mobile and desktop.

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Our Privacy Practices and Your Rights

waloto Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

We collect personal information when you create an account, make a deposit or withdrawal through PayPal, Venmo, or Play+, and when you use our platform in eligible states. That includes your name, email address, date of birth, state of residence, and payment identifiers — nothing beyond

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what identity verification and payment processing require. We do not sell your personal data to third parties. When you use PayPal or Venmo to fund your account, those transactions follow the privacy terms of those payment providers as well as ours. Play+ prepaid card activity is
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handled through the card issuer, and we receive only the confirmation data needed to credit your account. Your session data — device type, browser, login timestamps — is retained to support account security and to detect unusual access patterns. We store this information for as long
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as your account is active and for a period after closure as required by applicable state law. You have the right to request a copy of your data, correct inaccurate records, or ask us to delete your account data where state law permits. Access and availability
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depend on your state of residence and local law. To exercise any of these rights, reach our privacy team directly at the contact path in the Support section below.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply standard encryption to data at rest and in transit, and your account password is hashed — we never store it in plain text. Payment credentials for PayPal and Venmo are tokenized, meaning we hold a secure reference, not the raw account details. Cookie settings are adjustable from your account preferences, and we separate functional cookies from analytics cookies so you can limit tracking without affecting login or payment flows.

Encryption in Transit and at Rest

All data moving between your device and our servers uses TLS. Stored account data is encrypted, and payment tokens from PayPal, Venmo, and Play+ replace raw credentials in our system.

Cookie Controls

We separate strictly necessary cookies from analytics and marketing cookies. You can update your cookie preferences from the account settings page without logging out or losing your session.

Data Retention by State Law

We keep your account data while your account is active and for the legally required period after closure. Retention periods vary by state. You can request confirmation of the period that applies to your account.

How to Request Changes

Email or chat requests are processed after identity verification — we confirm your account email before making any changes. Deletion requests that conflict with legal hold requirements are flagged and explained.

PRIVACY CONTACT PATHS

Reach Our Privacy Team

Questions about your data, a correction request, or a deletion ask — any of these routes gets to the same privacy team. We respond to data requests within the timeframe required by your state's applicable law. If you're a player in Columbus or Denver, your state's privacy rules apply and we'll confirm which rights are available when you write in.

Email Privacy Request Send your data access, correction, or deletion request to our privacy inbox. Include your account email so we can verify your identity before processing the request.

Live Account Chat Open the chat widget inside your account dashboard and select Privacy Request from the topic menu. Our support team routes it to the privacy team directly.

In-App Help Center From the mobile app or browser, tap Help and search Privacy. You'll find the request form there, pre-filled with your account details to speed up verification.

Privacy Questions We Hear Most

These are the questions we get most often about how we handle your personal information, payment data, and account records.

We collect your name, email address, date of birth, state of residence, and the payment identifiers tied to your PayPal, Venmo, or Play+ account. We also log device and session data for security purposes.

No. We do not sell your personal data. We share payment identifiers with PayPal, Venmo, and Play+ only to process transactions, and those providers have their own privacy policies that cover that data.

Email our privacy team from the address tied to your account, or use the Privacy Request option in the in-app chat. We verify your identity first, then process the request under the rules of your state.

Retention periods depend on your state of residence and applicable law. We keep records for the minimum period required and can confirm the exact duration that applies to your account when you write in.

Yes. We separate functional cookies from analytics and marketing cookies. Turning off non-essential cookies in your account preferences does not affect your ability to log in, deposit, or withdraw.

We store tokens, not raw account details. When you link PayPal or Venmo, we receive a secure reference from the payment provider. Play+ card activity is confirmed through the issuer; raw card data does not sit on our servers.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoFAQ InfoAbout Us

How waloto Handles Your Personal Information

How We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Controls

Data Retention by State Law

How to Request Changes

Reach Our Privacy Team

Privacy Questions We Hear Most

01 What personal data does waloto collect when I open an account?

02 Does waloto sell my personal information to third parties?

03 How do I request a copy of my data or ask for it to be deleted?

04 How long does waloto keep my account data after I close my account?

05 Can I turn off tracking cookies without breaking my account login?

06 Is my payment information — PayPal, Venmo, Play+ — stored on waloto's servers?

Privacy Policy

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